Returns & Refunds

Payment methods

Currently we accept all orders in £ Sterling (GBP). Prices can be viewed on in either GBP, Euros, US Dollars or Australian Dollars.

PriceRightHome.com are happy to accept the following payment methods for orders: 

• Credit card
• Debit card
• PayPal
• Amazon Checkout

We use Braintree Payments as our partner for credit and debit card transactions. Your personal data is encrypted using powerful 128-bit SSL technology, meaning that it cannot be read by anyone else when the information is sent.

 

Returns and Refunds

We are confident that you will enjoy your purchases from PriceRightHome.com.  However, in the unlikely event that you are not 100% satisfied with your goods, we are happy to offer a fantastic no-quibble 365-day money back guarantee.  This 365-day period begins from the date of purchase.  This offer does not affect your statutory rights and you are still entitled to the standard 14-day cooling off period as outlined in the Consumer Contracts (Information cancellation and additional charges) Regulations 2013.

To return goods within the 365-day period or to find out whether you qualify for free returns, please email us at customerservices@pricerighthome.com , or call us on 0800 161 5444 prior to sending any goods back.

You must take reasonable care of any goods supplied prior to sending them back.  Customers may lose their right to return, if product is removed from packaging or soiled due to health and safety. A refund will be made using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of this. 

A refund will be processed once we have received the goods back or proof of postage has been supplied, whichever is the earliest. Refunds usually take 24-48 hours to be processed.

Please note: Some heavier items do not qualify for free returns unless faulty or the incorrect item has been sent. We are able to arrange a courier to collect the item from you but this will incur a $38.99 charge. 

 

Returns Address:

Returns Department
Argofield Limited
Clan House
Denmark Street
Maidenhead
Berkshire
SL6 7BN
United Kingdom

 

Delivery of Damaged or Missing Items

 

Depending on the weight of your order we may use a courier service to deliver your goods.  In this event your order will require a signature upon delivery.  If the packaging shows visible signs of damage (e.g. rips or tears in the outer packaging) then please sign for the goods and notify the delivery driver that the goods are signed for as 'Damaged'.  You then have 7 days from the date of delivery to notify us of any items that have been damaged in transit or are missing from the delivery.  If the delivery is signed for as 'clear' (i.e. the driver does not note the delivery as 'damaged') you only have until 3pm on the next working day following delivery to notify us of any damaged in transit or missing items.  Please note that this does not affect your statutory rights and you are still entitled to the standard 14 day cancellation period as outlined in the Consumer Contracts (Information cancellation and additional charges) Regulations 2013.

 

Cancelling an order

 

Right to Cancel

 

Under the Consumer Contracts (Information cancellation and additional charges) Regulations 2013 you have the right to cancel this contract within 14 days without giving any reason.

 

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in the case of a contract relating to multiple goods ordered in one order and delivered separately, 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good

 

To exercise the right to cancel, you must inform us, Argofield Ltd, Clan House,  Denmark Street, Maidenhead, Berkshire, SL6 7BN, 0044 1628 627470, customerservices@pricerighthome.com, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form below, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. by e-mail) without delay.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us

 

Cancellation Form

 

Order Number: 

 

Ordered On:      

 

Received On:    

 

Your Name:       

 

Email address:  

 

Reason for Cancellation:

 

 

 Effects of Cancellation

 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) .

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

• (a)  14 days after the day we receive back from you any goods supplied, or
• (b)  (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
• (c)  If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.